ASRM is a full-service benefit administrator capable of handling all phases of client relationships. Our program support starts with a dedicated account manager who serves as the single point of contact for each agent/broker and client from initial implementation through ongoing account maintenance.
We value strong relationships and understand clear communication is vital to building successful, long-lasting partnerships with our clients.
ASRM employs a dedicated team responsible for handling critical enrollment information and other protected health information through multiple encryption tools and custom safeguard programs.
ASRM’s advanced data processing tools allow it to accept a variety of file layouts including traditional election file layouts and 834 file submissions, resulting in accurate invoicing and reconciliation services.
The ASRM Claims Team offers a comprehensive range of efficient and effective claims management tools tailored to help our clients reduce costs and improve customer satisfaction across an array of products and services.
Our claims management services include claims intake, investigation, adjudication, appeal processing, and final determination/payment. We use customized technology solutions and industry best practices to ensure accurate and timely processing of claims. Our team is trained to identify and investigate potential fraud, and we work closely with our clients to ensure compliance with regulatory requirements.
ASRM’s in-house customer service representative provide the quality service you demand. We offer bi-lingual support for Spanish-speaking clients and we have immediate access to translation services for all other languages.
ASRM’s Premium Accounting team relies on efficient, custom technology solutions to balance collected premium and process commission payments each billing cycle. ASRM can collect premium through multiple channels, including credit card, ACH submission and automated recurring billing. We utilize a bank lockbox for faster processing and added security.
ASRM’s in-house Fulfillment Department reflects the underlying versatility of our organization. Our hardware provides robust capabilities to resolve all of your printing needs with the ability to handle large-scale and unique-sized outbound mailings. We print plan support documents, governmental forms and claim determinations, in addition to a multitude of other forms.